At Franklin Desk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services.
1. Information We Collect
We may collect the following information from you:
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Full name
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Contact details
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Order and transaction details
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Any communications or inquiries made through our support channels
We do not collect or store payment information, as we only offer Cash on Delivery (COD).
2. How We Use Your Information
Your information is used solely for the following purposes:
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To process and deliver your orders
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To contact you regarding your purchase, delivery, or customer support
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To improve our services, product offerings, and user experience
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To send order updates, promotions, or notifications if you’ve opted in
3. Data Protection
We take appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. Your data is stored securely and is only accessible to authorized personnel for operational purposes.
4. Opt-Out Instructions
You may choose to opt out of receiving promotional messages or updates at any time. To do so:
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Email Opt-Out: Click the unsubscribe link in any promotional email, or contact us directly at [email protected].
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SMS Opt-Out: Reply STOP to any promotional SMS message you receive from us.
Please note that essential communications related to order confirmation, delivery, or returns will still be sent, as they are necessary for completing your transactions.
5. Access and Updates
You may request to review, update, or delete your personal information by contacting our customer support team. We will respond to your request in a timely manner.
6. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services indicates your acceptance of the updated policy.
7. Contact Us
For any questions or concerns regarding your privacy or this policy, please reach out to us at [email protected].