At Franklin Desk, we are committed to delivering your orders safely, promptly, and efficiently. Please review our shipping policy to understand how we handle deliveries.
1. Delivery Method
We currently offer Cash on Delivery (COD) as our only payment method. Payment must be made in full at the time of delivery. Please ensure that someone is available to receive and pay for the order at the provided address.
2. Shipping Areas
If your area is outside our current delivery zones, our team will contact you to discuss possible alternatives.
3. Processing Time
Orders are typically processed within 1–2 business days after confirmation. You will receive a notification when your order has been dispatched.
4. Delivery Time
Delivery times may vary based on your location, but most orders are delivered within 3–7 business days. We strive to meet these timelines, but unforeseen delays (such as weather or logistics issues) may occasionally occur.
5. Shipping Charges
Shipping fees, if applicable, will be clearly stated during checkout. In some cases, we may offer free shipping promotions or discounts.
6. Delivery Guidelines
Please ensure that the delivery address and contact details provided are accurate. Incorrect or incomplete information may result in delays or failed delivery attempts.
7. Missed Deliveries
If the delivery is missed due to an unavailable recipient or failure to pay upon delivery, our team will reach out to reschedule. Repeated missed deliveries may lead to order cancellation.
8. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 48 hours of receiving the package. We will work with you to resolve the issue promptly.
9. Contact Us
For any shipping-related inquiries or support, please reach out to our team at [email protected].